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Resolved Minor Platform Module Outage - Multiple Platform Modules not Responding
We’re currently experiencing a service disruption. Our Software Development Team is working to identify the root cause and implement a solution. Users may be experiencing the following: - Unable to access the Accessibility module. - Unable to access Misspellings and Broken Links under the Quality Assurance module. Next update in: 30 minutes.
Resolved Minor Crawls Delayed
We're currently experiencing an issue that is impacting the processing of crawl data. No data will be lost but there will be a delay in processing crawl data. PrePublish checks via the API or the CMS Plugin are not working.
Resolved Minor Partial Outage
We are currently experiencing a database outage that is impacting a small subset of our clients. All modules will be temporarily unavailable for the affected accounts.
Resolved Minor Platform Outage - SSO Login Failing
We’re currently experiencing an issue with our SSO login function. Our Software Development Team is working to identify the root cause and implement a solution. Users may be experiencing the following error messages when logging in via SSO: 1. "oops, something went wrong" 2. “SSO authentication unsuccessful. Could not find a user with Username=XXXXXXX and Email=XXXXXX on account=XXXXX. Is your IdP sending user information corresponding to that of the tool?” Next update in 30 minutes.
Resolved Minor One of our data centers has a networking problem - we are investigating.
We are currently experiencing issues with our internal networking on one of our data centers. We are investigating. Please note: This network problem is only affecting an extremely small subset of customers. It will not affect a majority of Siteimprove customers. Next update in 1 hour.
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Every monday get a weekly digest of what happened in the previous week and the schedule maintenances for the next.
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