Outage in Siteimprove

Platform – Access Issue

Resolved Major
April 19, 2024 - Started 14 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. A small group of users may be experiencing an error when trying to log into the platform. We’ll have an update at the top of the hour. Stay tuned!
Components affected
Siteimprove Platform
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/20/2024 01:26AM

Nice! The issue affecting platform access is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

MONITORING 13 days ago - at 04/20/2024 01:06AM

Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users.

Users should be able to log into the platform normally. We'll continue to monitor to ensure there are no further disruptions.

We’ll have an update at the top of the hour. Stay tuned!

IDENTIFIED 14 days ago - at 04/19/2024 11:57PM

Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!

We're still working to address the issue, but do not have an ETA at this time.

We’ll have an update at the top of the hour. Stay tuned!

IDENTIFIED 14 days ago - at 04/19/2024 11:00PM

Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!

We don't currently have an ETA to address the issue. We're working with our vendor to resolve the situation as quickly as possible.

We’ll have an update at the top of the hour. Stay tuned!

INVESTIGATING 14 days ago - at 04/19/2024 10:55PM

Uh oh! We seem to be having a problem.

Our team is making every effort to get things up and running again.

A small group of users may be experiencing an error when trying to log into the platform.

We’ll have an update at the top of the hour. Stay tuned!

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