Outage in Smartsheet

Document Builder Unavailable

Resolved Major
April 01, 2022 - Started over 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our team has identified the cause of the "503 Service Temporarily Unavailable" error currently displayed in the Smartsheet Document Builder and is attempting to resolve it. We will provide additional updates as they become available.
Components affected
Smartsheet Document Builder

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/02/2022 03:26AM

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

IDENTIFIED over 3 years ago - at 04/02/2022 12:27AM

Our team has identified the cause of the "503 Service Temporarily Unavailable" error currently displayed in the Smartsheet Document Builder and is attempting to resolve it. We will provide additional updates as they become available.

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