Resolved Emails From Smartsheet Not Delivered

Email functionality has been fully restored and is operating normally. The incident is now resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have been investigating an issue with emails not being delivered from Smartsheet. This is impacting all email types sent by Smartsheet including the following:

• One time access code for TOTP login emails.
• Emails generated by automated workflows.
• New account creation confirmation emails.
• Password reset emails.
• Recurring emails scheduled from a Smartsheet item.

Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

We are continuing to investigate this issue.

We are investigating an issue with emails not being delivered from Smartsheet. This is impacting the sending of automated workflows and TOTP login emails. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.