Outage in SmugMug

Stats are processing slowly

Resolved Minor
January 15, 2024 - Started 4 months ago - Lasted 3 days
Official incident page

IsDown continuously monitors the SmugMug status page and multiple sources to provide up-to-date information. Check back with us for the latest SmugMug uptime status.

Outage Details

Stats are processing slowly. Our engineers are investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/18/2024 08:03PM

This incident has been resolved. Stats are within 24 hours of real-time.

IDENTIFIED 4 months ago - at 01/17/2024 11:13PM

The backlog has not processed as fast as expected; there remains about 36 hours worth of catch up to go. Stats should be fully back to normal by midday Friday.

IDENTIFIED 4 months ago - at 01/16/2024 09:27AM

Stats from previous days are about halfway through processing and should be fully back to normal later today (Tuesday 1/16).

IDENTIFIED 4 months ago - at 01/15/2024 07:42PM

Our stats are now filling in for previous days. We'll provide another update tonight with a progress report.

IDENTIFIED 4 months ago - at 01/15/2024 06:20PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 01/15/2024 05:39PM

Stats are processing slowly. Our engineers are investigating this issue.

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