Outage in Snowflake

AWS - US East (Ohio): INC0073093

Resolved Minor
December 05, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 20:49 UTC December 05, 2022
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/05/2022 10:30PM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 19:34 UTC December 05, 2022
Incident end time: 21:00 UTC December 05, 2022
A root cause analysis (RCA) document will be published within ten business days.

MONITORING over 1 year ago - at 12/05/2022 09:44PM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 19:34 UTC December 05, 2022
Incident end time: 21:00 UTC December 05, 2022

MONITORING over 1 year ago - at 12/05/2022 09:35PM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 20:49 UTC December 05, 2022
Incident end time: 21:00 UTC December 05, 2022

IDENTIFIED over 1 year ago - at 12/05/2022 09:18PM

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 20:49 UTC December 05, 2022

INVESTIGATING over 1 year ago - at 12/05/2022 09:03PM

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 20:49 UTC December 05, 2022

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