Outage in Snowflake

Azure - East US 2 (Virginia): INC0105701

Resolved Major
April 01, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Affected users may be unable to access Snowflake services. Incident start time: 16:30 UTC April 01, 2024
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/01/2024 05:35PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Affected users may have been unable to access Snowflake services.
Incident start time: 16:03 UTC April 01, 2024
Incident end time: 16:36 UTC April 01, 2024
Preliminary root cause: Our initial investigation identified an occurrence of heightened resource utilization within the metadata database resulting in users being unable to access multiple Snowflake services. We are continuing our investigation to isolate and address the source of the issue.

MONITORING about 1 month ago - at 04/01/2024 05:14PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Affected users may have been unable to access Snowflake services.
Incident start time: 16:03 UTC April 01, 2024
Incident end time: 16:36 UTC April 01, 2024
Preliminary root cause: Our initial investigation identified an occurrence of heightened resource utilization within the metadata database resulting in users being unable to access multiple Snowflake services. We are continuing our investigation to isolate and address the source of the issue.

INVESTIGATING about 1 month ago - at 04/01/2024 04:48PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Affected users may be unable to access Snowflake services.
Incident start time: 16:30 UTC April 01, 2024

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