Incident in Soracom
about 1 month ago

Service Issue Affecting Soracom Cloud Camera Services

Resolved Minor
(English follows Japanese) 現在、Soracom Cloud Camera Services において ATOM アプリが起動しない、録画が再生できないなどの問題が発生しています。エンジニアチームが調査しています。 -- Our engineering team has observed issues with Soracom Cloud Camera Services where the ATOM app does not launch and recordings cannot be played back, and is currently investigating the issue.
Updates ( sorted recent to last )
MONITORING at 05/25/2022 08:47AM

(English follows Japanese) Soracom Cloud Camera Services において ATOM アプリが起動しない、録画が再生できないなどの問題について、対応が完了しました。 現在、通常どおりのサービスレベルに戻るまで経過を観察しています。完全な復旧が確認されたら改めてこちらのページでお知らせいたします。 -- Our engineering team has resolved an issue that affected the Soracom Cloud Camera Services where the ATOM app would not launch and recordings could not be played back. We are currently monitoring our components as the service is recovering, and will update this page once the service is fully restored.

IDENTIFIED at 05/24/2022 09:34PM

(English follows Japanese) Soracom Cloud Camera Services において ATOM アプリが起動しない、録画が再生できないなどの問題について、エンジニアチームが対処しています。事象に進展があり次第、または 日本時間 2022-05-25 12:00 までを目途に、あらためてこのページでお知らせいたします。 -- Our engineering team is working on a fix for the issue with Soracom Cloud Camera Services where the ATOM app does not launch and recordings cannot be played back. We will update this page once there is any progress, or no later than 2022-05-25 03:00 UTC.

IDENTIFIED at 05/24/2022 06:48PM

(English follows Japanese) Soracom Cloud Camera Services において ATOM アプリが起動しない、録画が再生できないなどの問題について、エンジニアチームが対処しています。事象に進展があり次第、または 日本時間 2022-05-24 22:00 までを目途に、あらためてこのページでお知らせいたします。 -- Our engineering team is working on a fix for the issue with Soracom Cloud Camera Services where the ATOM app does not launch and recordings cannot be played back. We will update this page once there is any progress, or no later than 2022-05-24 13:00 UTC.

IDENTIFIED at 05/24/2022 05:44PM

(English follows Japanese) 現在、Soracom Cloud Camera Services において ATOM アプリが起動しない、録画が再生できないなどの問題が発生しています。エンジニアチームが調査しています。 -- Our engineering team has observed issues with Soracom Cloud Camera Services where the ATOM app does not launch and recordings cannot be played back, and is currently investigating the issue.

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