Outage in Soymach

AWS Network issues impacting Mambu

Resolved Major
December 07, 2021 - Started over 3 years ago - Lasted over 1 year
Official incident page

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Outage Details

Our cloud provider AWS identified an issue with their internal network and is working on a permanent fix. In the meantime, Mambu users might experience intermittent issues with document uploads. Mambu team is working with AWS to minimize the impact for our customers and it is closely monitoring the situation. More updates are available in AWS Status page https://status.aws.amazon.com/.
Components affected
Soymach Mambu Production
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 07/19/2023 07:53PM

This incident has been resolved.

MONITORING over 3 years ago - at 12/08/2021 06:15AM

Please note that the issue on AWS has been resolved. We have not come across any new issues on our (Mambu) end for the last 6 hours. We will continue to monitor it very closely.

IDENTIFIED over 3 years ago - at 12/07/2021 08:37PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 12/07/2021 08:29PM

Our cloud provider AWS identified an issue with their internal network and is working on a permanent fix. In the meantime, Mambu users might experience intermittent issues with document uploads. Mambu team is working with AWS to minimize the impact for our customers and it is closely monitoring the situation. More updates are available in AWS Status page https://status.aws.amazon.com/.

Latest Soymach outages

Issue impacting sandbox cloning and DB backup - 7 months ago
Possible sandbox cloning failures - 7 months ago
Mambu v9.155.2 will be rolled back due to the potential issue related to extracting excel reports in Mambu UI - over 1 year ago
Mambu v9.154.1 will be rolled back due to the potential bug related to the increase of the EOD job - over 1 year ago
Mambu is releasing v9.152.1 on Production - over 1 year ago

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