Outage in Speechmatics

portal.speechmatics.com - Outage

Resolved Major
January 08, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We’re experiencing a service outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/08/2024 11:35AM

We have continued to monitor this incident and can confirm it has now been resolved and our service has been restored to fully operational status.

We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our support team here https://support.speechmatics.com/hc/en-gb

MONITORING 4 months ago - at 01/08/2024 11:24AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 01/08/2024 11:23AM

The service outage on portal.speechmatics.com has now been mitigated. The service has now been restored to normal operational status.

We will continue to monitor the situation for any changes.

IDENTIFIED 4 months ago - at 01/08/2024 09:51AM

The issue is isolated to users who decline cookie consent on the homepage; the portal operates smoothly when statistics cookies are permitted.

IDENTIFIED 4 months ago - at 01/08/2024 09:50AM

The root cause has been identified and our engineering teams are working on a solution.

INVESTIGATING 4 months ago - at 01/08/2024 09:37AM

We’re experiencing a service outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.

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