Outage in Square United Kingdom

Degraded Performance: Delayed Transfers

Resolved Minor
May 30, 2022 - Started about 3 years ago - Lasted about 16 hours
Official incident page

IsDown continuously monitors the Square United Kingdom status page and multiple sources to provide up-to-date information. Check back with us for the latest Square United Kingdom uptime status.

Outage Details

We're investigating reports of delayed transfers sent today, 30 May 2022. We'll post more updates as we receive them while our engineering team works to implement a solution.
Components affected
Square United Kingdom Transfers
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 05/31/2022 09:53AM

Our Engineering team have confirmed the pending transfers have started being sent out for some sellers.

If you have Automatic transfers set up on your account, funds are sent with Faster Payments and can take up to two hours to reflect in your account balance.

We will continue to monitor all the transfers and will confirm when we have confirmation that this issue is fully resolved.

IDENTIFIED about 3 years ago - at 05/31/2022 09:09AM

Our teams are actively working with the banks to send all the pending transfers as soon as possible. We sincerely apologise for the inconvenience. We'll provide an update as soon as it comes to hand.

IDENTIFIED about 3 years ago - at 05/31/2022 04:42AM

Our engineering team has implemented a fix for the issue we saw earlier where bank accounts were unlinked as a result of the Delayed Transfers issue.

All previously unlinked bank accounts have now been relinked to Square accounts. We will have more to share on outstanding transfers within the next few hours.

Thanks again for your patience as we continue to work on resolving this issue.

IDENTIFIED about 3 years ago - at 05/30/2022 10:47PM

We are continuing to work on a fix for this issue. We appreciate your continued patience during this process.

IDENTIFIED about 3 years ago - at 05/30/2022 08:03PM

We have received reports of some Sellers receiving an email asking to "relink a new bank account." This is email was sent automatically as a result of the Delayed Transfers issue we are still investigating. Please disregard this email and do not edit your linked bank account information. Our engineers are currently working to implement a fix. We appreciate your patience in the meantime.

IDENTIFIED about 3 years ago - at 05/30/2022 06:08PM

Our team identified that the delayed transfer impacts a limited number of sellers and we are actively working to resolve this as soon as possible. We'll provide further updates as more information becomes available. We apologise for any inconvenience caused. Thank you for your patience.

INVESTIGATING about 3 years ago - at 05/30/2022 05:34PM

We're investigating reports of delayed transfers sent today, 30 May 2022.
We'll post more updates as we receive them while our engineering team works to implement a solution.

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