Outage in Square UK
3 months ago - Official incident page

Degraded Performance: Delayed Transfers

Resolved Minor
Components affected
Transfers

Details

We're investigating reports of delayed transfers sent today, 30 May 2022. We'll post more updates as we receive them while our engineering team works to implement a solution.
Updates ( sorted recent to last )
IDENTIFIED at 05/31/2022 10:53AM

Our Engineering team have confirmed the pending transfers have started being sent out for some sellers. If you have Automatic transfers set up on your account, funds are sent with Faster Payments and can take up to two hours to reflect in your account balance. We will continue to monitor all the transfers and will confirm when we have confirmation that this issue is fully resolved.

IDENTIFIED at 05/31/2022 10:09AM

Our teams are actively working with the banks to send all the pending transfers as soon as possible. We sincerely apologise for the inconvenience. We'll provide an update as soon as it comes to hand.

IDENTIFIED at 05/31/2022 05:42AM

Our engineering team has implemented a fix for the issue we saw earlier where bank accounts were unlinked as a result of the Delayed Transfers issue. All previously unlinked bank accounts have now been relinked to Square accounts. We will have more to share on outstanding transfers within the next few hours. Thanks again for your patience as we continue to work on resolving this issue.

IDENTIFIED at 05/30/2022 11:47PM

We are continuing to work on a fix for this issue. We appreciate your continued patience during this process.

IDENTIFIED at 05/30/2022 09:03PM

We have received reports of some Sellers receiving an email asking to "relink a new bank account." This is email was sent automatically as a result of the Delayed Transfers issue we are still investigating. Please disregard this email and do not edit your linked bank account information. Our engineers are currently working to implement a fix. We appreciate your patience in the meantime.

IDENTIFIED at 05/30/2022 07:08PM

Our team identified that the delayed transfer impacts a limited number of sellers and we are actively working to resolve this as soon as possible. We'll provide further updates as more information becomes available. We apologise for any inconvenience caused. Thank you for your patience.

INVESTIGATING at 05/30/2022 06:34PM

We're investigating reports of delayed transfers sent today, 30 May 2022. We'll post more updates as we receive them while our engineering team works to implement a solution.

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