Outage in Studentnet

MFA SMS messages failing to be delivered

Resolved Major
November 07, 2023 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue with SMS broadcast delivery service affecting the delivery of MFA codes via SMS. MFA via authenticator apps is not affected.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/07/2023 05:02AM

MFA SMS facility is now operational again. Follow up will be made with the SMS Broadcast service to find out the cause of the issue.

INVESTIGATING 6 months ago - at 11/07/2023 03:42AM

We are aware of an issue with SMS broadcast delivery service affecting the delivery of MFA codes via SMS. MFA via authenticator apps is not affected.

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