Outage in SumUp

Issues with Logins and Payments

Resolved Minor
August 27, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

IsDown continuously monitors the SumUp status page and multiple sources to provide up-to-date information. Check back with us for the latest SumUp uptime status.

Outage Details

We are experiencing issues with logins, payments, and other services. We're currently investigating the issue and will provide a status update once we have more information.
Components affected
SumUp Payments SumUp Logins
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 08/27/2022 06:26PM

We're starting to see the issues stabilize, although some users may continue to experience intermittent trouble with logins and payments. We are continuing to monitor this and will provide an update once the issues are fully resolved.

IDENTIFIED over 1 year ago - at 08/27/2022 06:08PM

We’re seeing some improvement with logins on web. We’re still working on restoring payments services and logins in the mobile apps. Thank you for your continued patience as we work through resolving this.

IDENTIFIED over 1 year ago - at 08/27/2022 06:03PM

We don’t have any further information to share at this moment. We'll be back with another update in the next 30 minutes.

IDENTIFIED over 1 year ago - at 08/27/2022 05:44PM

We don't have any news to share at present, but the team is continuing to work hard on stabilizing the system. We'll be back with another update in 15 minutes.

IDENTIFIED over 1 year ago - at 08/27/2022 05:24PM

We're still working towards a full resolution. We'll be back with another update soon. Thank you for your patience.

IDENTIFIED over 1 year ago - at 08/27/2022 05:09PM

We don’t have any further information to share at this moment. Our sincerest apologies for the trouble. We'll be back with another update in 15 minutes.

IDENTIFIED over 1 year ago - at 08/27/2022 04:50PM

While we’re seeing some improvements, we are continuing our investigation. Currently, customers may still be experiencing trouble with logging in and taking payments. Thank you for your continued patience as we work through resolving this.

IDENTIFIED over 1 year ago - at 08/27/2022 04:46PM

No additional news to share at this time, but we’re focused on getting things back to normal as quickly as we can. We apologize for the continued trouble. We’ll be back with another update in the next 15 minutes.

IDENTIFIED over 1 year ago - at 08/27/2022 04:35PM

We are working hard to resolve this issue and we will update our status site as regularly as possible to keep you informed on our progress.

INVESTIGATING over 1 year ago - at 08/27/2022 04:27PM

We are experiencing issues with logins, payments, and other services. We're currently investigating the issue and will provide a status update once we have more information.

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