Subset of calls not being delivered to available agents

This incident has been resolved.

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems. We will provide an update in 15 minutes or sooner.

We are still investigating a subset of calls reporting device unavailable for some agents, this affected calls will be routed to another available agents. At this time, we are currently applying mitigation measures, we recommend users who are experiencing the issue to refresh Workspace. We will provide an update in 1h or sooner.

We are still investigating a subset of calls reporting device unavailable for some agents, this affected calls will be routed to another available agents. At this time, we are currently applying mitigation measures, we recommend users who are experiencing the issue to refresh Workspace. We will provide an update in 30 minutes or sooner.

We are still investigating a subset of calls not being delivered to available agents. This is currently affecting US and EU regions. At this time, we are currently applying mitigation measures, we recommend all user to refresh Workspace. We will provide an update in 30 minutes or sooner.

We are still investigating a subset of calls not being delivered to available agents. This is currently affecting US and EU regions. At this time, we are currently applying mitigation measures. We will provide an update in 30 minutes or sooner.

We are currently investigating a subset of calls not being delivered to available agents. This is currently affecting US and EU regions. At this time, we are investigating the cause of this issue. We will provide an update in 15 minutes or sooner.