Outage in Tango Card

Primary Order System Suffering Slowdown

Resolved Major
April 02, 2024 - Started 30 days ago - Lasted about 2 hours
Official incident page

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Outage Details

As of around 9:30 am Pacific a slowdown in our order systems causing many errors in our processing system. This issue is identified.
Components affected
Tango Card RaaS API v2 - Production Tango Card Rewards Genius - Production Tango Card Reward Link - Production
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 04/02/2024 06:34PM

The issue is resolved now. Select orders that failed between 9:30-11:30am PST can be retried and should go through successfully.

IDENTIFIED 30 days ago - at 04/02/2024 05:05PM

The issue has been identified and a fix is being implemented.

MONITORING 30 days ago - at 04/02/2024 05:00PM

A fix is in, and we are monitoring. Processing appears to be back to normal flows.

IDENTIFIED 30 days ago - at 04/02/2024 04:58PM

As of around 9:30 am Pacific a slowdown in our order systems causing many errors in our processing system. This issue is identified.

Latest Tango Card outages

Unable to view account transactions - 6 days ago
Customer reporting they can not see credit card info - 9 days ago
Account Balance not updating correctly - about 1 month ago
Tango Reward Link experiencing errors - about 2 months ago
Tango Landing Pages experiencing errors - 3 months ago

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