Outage in Telesign

Possible SMS Delays

Resolved Minor
July 10, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Customers and Partners, We are experiencing instability on our platform, which could cause some delays in SMS delivery. Our team is investigating the issue, and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at support@telesign.com.
Components affected
Telesign SMS Telesign SMS & SMS Verify

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/10/2023 02:16AM

Dear Customers and Partners,

We are pleased to inform you that the platform issue reported has been successfully resolved.

Start time: 05:58 PM PDT 07/09/2023
End time: 06:19 PM PDT 07/09/2023

We understand the inconvenience it may have caused you, and we sincerely apologize for any disruption to your experience on our platform.

After careful investigation and collaboration with our technical team, we have identified the root cause of the issue and implemented a solution to rectify it.

Our team worked diligently to ensure the platform functions as intended, providing a seamless and reliable user experience.

If you have any questions, please contact us at support@telesign.com.

INVESTIGATING over 2 years ago - at 07/10/2023 01:29AM

Dear Customers and Partners,

We are experiencing instability on our platform, which could cause some delays in SMS delivery.

Our team is investigating the issue, and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

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