Outage in Templafy

Service degradation - Some users cannot access Templafy for East US (Production 2) region

Resolved Major
February 21, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.
Components affected
Templafy Authentication
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/21/2024 10:06AM

After investigation, we determined that a misconfiguration of authentication methods for two tenants caused issues for these tenants.

IDENTIFIED 2 months ago - at 02/21/2024 09:06AM

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

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