Outage in ThreatX

Partial outage in US-east-2 availability zone

Resolved Minor

July 28, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

ThreatX on call staff are investigating a partial outage in the US-east-2 availability zone. This outage potentially affects customers with sensors deployed in the AWS us-east-2 availability zone, as well as customers with ThreatX accounts in the ThreatX us-east-2a availability zone. ThreatX staff is actively investigating and will update with more information as it becomes available.

Components affected

ThreatX Provisioning API ThreatX Dashboard ThreatX Hosted WAF

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 07/28/2022 07:24PM

ThreatX technical staff have determined that all customer infrastructure and platform infrastructure appear to be operating under normal parameters. The AWS Health Dashboard still indicates ongoing recovery efforts. We are continuing to monitor the situation and will update this status page with any further developments.

IDENTIFIED over 3 years ago - at 07/28/2022 05:41PM

AWS has posted an update to their AWS Health Dashboard with more details on the problem affecting a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region. AWS reports they are in the process of rectifying the situation.

ThreatX on call staff are continuing to investigate and monitor the situation.

INVESTIGATING over 3 years ago - at 07/28/2022 05:15PM

ThreatX on call staff are investigating a partial outage in the US-east-2 availability zone. This outage potentially affects customers with sensors deployed in the AWS us-east-2 availability zone, as well as customers with ThreatX accounts in the ThreatX us-east-2a availability zone.

ThreatX staff is actively investigating and will update with more information as it becomes available.

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