Outage in TOPdesk

BR Issue when Sending Forms

Resolved Major
May 03, 2024 - Started 15 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Good evening! We are aware of a problem that is affecting our Brazilian customers. We are already working on it and will bring you more information as soon as possible. We apologize for the inconvenience, and thank you for your understanding. We do not currently have an exact estimate of when the affected functionalities will be restored. We will keep you updated on any news and notify you as soon as our services are operating normally. Thank you! To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 05 1264.
Components affected
TOPdesk BR1 SaaS Hosting location
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/04/2024 03:58AM

Good evening,


We have applied an update and the environments are now back to normal.


If any issues arise regarding the use of our services, please contact TOPdesk support.

Sorry for any inconvenience.

INVESTIGATING 15 days ago - at 05/04/2024 03:34AM

There are currently no updates regarding this service interruption. As soon as new information becomes available, all interested parties will be duly informed.

Sorry for the inconvenience.

INVESTIGATING 15 days ago - at 05/04/2024 02:38AM

There are currently no updates regarding this service interruption. As soon as new information becomes available, all interested parties will be duly informed.

We apologize for any inconvenience caused.

INVESTIGATING 15 days ago - at 05/04/2024 01:44AM

There are currently no updates on this disruption. As soon as we have news, all affected customers will be notified.

We apologize for the inconvenience.

INVESTIGATING 15 days ago - at 05/03/2024 10:44PM

Good evening!

We are aware of a problem that is affecting our Brazilian customers.

We are already working on it and will bring you more information as soon as possible.

We apologize for the inconvenience, and thank you for your understanding.

We do not currently have an exact estimate of when the affected functionalities will be restored. We will keep you updated on any news and notify you as soon as our services are operating normally.

Thank you!

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 05 1264.

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