Outage in TOPdesk

SaaS disruption NL3

Resolved Major
April 28, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

Following today's maintenance, we have identified problems with a selection of SaaS environments. Our engineering team is actively restoring the environments as quickly as possible. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 04 7970.
Components affected
TOPdesk NL3 SaaS hosting location

Need to monitor TOPdesk outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/28/2024 09:12PM

Full functionality is restored. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding during this situation.

MONITORING over 1 year ago - at 04/28/2024 08:47PM

All servers are online. The last environments are being started.
We expect full functionality to be restored by 23:15 CEST

INVESTIGATING over 1 year ago - at 04/28/2024 06:06PM

Gradually, more SaaS environments are coming online. However, a few host machines are experiencing difficulties in getting online. This means that some SaaS environments are still offline.

INVESTIGATING over 1 year ago - at 04/28/2024 04:39PM

Following today's maintenance, we have identified problems with a selection of SaaS environments. Our engineering team is actively restoring the environments as quickly as possible.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 04 7970.

Latest TOPdesk outages

Older browser versions might experience issues with the SSP - about 10 hours ago
Email Delivery Delays – UK2 Datacenter - about 1 month ago
Major - Mailimport problems - about 2 months ago
Major: EU1 disruption - 2 months ago
EU1 problems slowness and availability - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook