Outage in TOPdesk

SaaS disruption NL3

Resolved Major

April 28, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

Following today's maintenance, we have identified problems with a selection of SaaS environments. Our engineering team is actively restoring the environments as quickly as possible. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 04 7970.

Components affected

TOPdesk NL3 SaaS hosting location

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 04/28/2024 09:12PM

Full functionality is restored. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding during this situation.

MONITORING over 1 year ago - at 04/28/2024 08:47PM

All servers are online. The last environments are being started.
We expect full functionality to be restored by 23:15 CEST

INVESTIGATING over 1 year ago - at 04/28/2024 06:06PM

Gradually, more SaaS environments are coming online. However, a few host machines are experiencing difficulties in getting online. This means that some SaaS environments are still offline.

INVESTIGATING over 1 year ago - at 04/28/2024 04:39PM

Following today's maintenance, we have identified problems with a selection of SaaS environments. Our engineering team is actively restoring the environments as quickly as possible.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 04 7970.

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