Outage in Transcend

Admin Dashboard login issues for specific user accounts

Resolved Minor
May 15, 2023 - Started 12 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Certain accounts on the admin dashboard may have issues logging into the Transcend Admin Dashboard. These users are often those that login with then username/password authentication mechanism in the EU region of Transcend's backend. The steps that have resolved the issues for users have been: - Try logging out and back in if they are already logged in - Try clearing their browser cookies and localStorage if they are able - Try logging in in an Incognito or private browser window
Components affected
Transcend Admin Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/15/2023 10:54PM

Our metrics show that the issue has been resolved.

Reloading the page will ensure you are on the latest version of our application.

MONITORING 12 months ago - at 05/15/2023 07:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 05/15/2023 05:58PM

We believe we have identified a cause for the username/password login issues, and are working on a patch

INVESTIGATING 12 months ago - at 05/15/2023 02:14PM

Certain accounts on the admin dashboard may have issues logging into the Transcend Admin Dashboard.

These users are often those that login with then username/password authentication mechanism in the EU region of Transcend's backend.

The steps that have resolved the issues for users have been:
- Try logging out and back in if they are already logged in
- Try clearing their browser cookies and localStorage if they are able
- Try logging in in an Incognito or private browser window

Latest Transcend outages

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Some views under the Privacy Requests tab are failing to load for customers in the EU region. - 7 months ago
Backend downtime - 10 months ago
Degraded Performance on the Admin Dashboard - 12 months ago

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