Outage in Transcend
Degraded performance of our Backend API [EU Region]
Resolved MinorIncident Report
We are currently investigating performance issues with our backend API.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 04/25/2025 06:59PM
The DSR backlog is now down to normal levels. Incoming DSRs should process as per usual.
MONITORING
10 months ago - at 04/25/2025 04:23PM
We have successfully scaled our infrastructure up to accommodate the increased API demand in the EU region.
Backend performance is now healthy. However, the secondary effect of the recent backend performance degradation is that a backlog of DSRs have accrued. The backlog is actively being processed now.
We will keep this incident open until that DSR processing pipeline returns to normal levels.
IDENTIFIED
10 months ago - at 04/25/2025 01:37PM
We have identified a fix and are scaling our infrastructure to accommodate extreme API demand.
The first-order impact to load times in the Admin Dashboard were fixed overnight and we are monitoring results this morning (Pacific Time).
The second-order impact on DSR processing times is our focus this morning, and infrastructure scaling is underway.
INVESTIGATING
10 months ago - at 04/25/2025 05:56AM
We are currently investigating performance issues with our backend API.
Latest Transcend outages
Degradation in some services - 4 months ago
EU Backend Downtime - 5 months ago
Admin Dashboard failing to load - 7 months ago
Consent Deployment is failing for Certain Regions - 10 months ago
Increased Latency in EU-Hosted Region - 11 months ago
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