Outage in Transcend

Degraded performance of our Backend API [EU Region]

Resolved Minor
April 25, 2025 - Started 11 days ago - Lasted about 14 hours
Official incident page

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Outage Details

We are currently investigating performance issues with our backend API.
Components affected
Transcend Backend API
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/25/2025 06:59PM

The DSR backlog is now down to normal levels. Incoming DSRs should process as per usual.

MONITORING 10 days ago - at 04/25/2025 04:23PM

We have successfully scaled our infrastructure up to accommodate the increased API demand in the EU region.

Backend performance is now healthy. However, the secondary effect of the recent backend performance degradation is that a backlog of DSRs have accrued. The backlog is actively being processed now.

We will keep this incident open until that DSR processing pipeline returns to normal levels.

IDENTIFIED 11 days ago - at 04/25/2025 01:37PM

We have identified a fix and are scaling our infrastructure to accommodate extreme API demand.

The first-order impact to load times in the Admin Dashboard were fixed overnight and we are monitoring results this morning (Pacific Time).

The second-order impact on DSR processing times is our focus this morning, and infrastructure scaling is underway.

INVESTIGATING 11 days ago - at 04/25/2025 05:56AM

We are currently investigating performance issues with our backend API.

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