Outage in Transcend

EU Backend Downtime

Resolved Major
September 05, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Transcend Backend API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/05/2025 01:15AM

Our deploy has completed, and our metrics are looking good. We will continue to monitor the EU and the US backend, but both are resolving with normal responses and we have a good understanding of what caused this issue.

IDENTIFIED about 2 months ago - at 09/05/2025 12:53AM

We have identified the code change that is causing the issue, and are working to roll out a release. We expect a partial outage in the EU region of our backend while this fix is released

INVESTIGATING about 2 months ago - at 09/05/2025 12:46AM

We are seeing some tasks begin to fail again

MONITORING about 2 months ago - at 09/05/2025 12:40AM

A fix has been implemented and we are seeing the application fully work again. We are continuing to monitor as traffic picks back up to ensure performance continues as expected.

INVESTIGATING about 2 months ago - at 09/05/2025 12:32AM

We are currently investigating this issue.

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