Outage in Triton Digital

New Tap flight modifications not being applied to delivery engines

Resolved Minor

March 14, 2023 - Started about 1 year ago - Lasted 10 days
Official incident page

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Outage Details

We have identified an issue affecting New Tap (only) where modifications to flights in the UI are not being taken into consideration by the rest of the delivery chain. The modifications to a flight will save properly in the UI, but will not follow to the rest of the delivery components. The issue started around 17:30 UTC. Our team is actively working on producing a fix at the moment. More information to follow.

Components affected

Triton Digital On-Demand Ad Delivery Triton Digital Live Streaming Ad Delivery Triton Digital TAP UI Triton Digital On-Demand Ad Delivery Triton Digital TAP UI Triton Digital On-Demand Ad Delivery Triton Digital Live Streaming Ad Delivery Triton Digital Live Streaming Ad Delivery Triton Digital Podcast Ad Delivery Triton Digital Podcast Ad Delivery Triton Digital Podcast Ad Delivery Triton Digital TAP UI

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/24/2023 06:50PM

This incident is considered resolved.

MONITORING about 1 year ago - at 03/14/2023 08:27PM

The fix has been successfully applied to the ad delivery platform. Changes to flights are now being properly taken into account and service is back to normal operating parameters. Changes made during the incident are also now applied properly.
Our team will monitor the situation closely.

IDENTIFIED about 1 year ago - at 03/14/2023 07:47PM

Our team is currently testing a fix in our QA environment. We hope to be able to deploy it to production soon.
More information to come.

IDENTIFIED about 1 year ago - at 03/14/2023 07:05PM

We have identified an issue affecting New Tap (only) where modifications to flights in the UI are not being taken into consideration by the rest of the delivery chain. The modifications to a flight will save properly in the UI, but will not follow to the rest of the delivery components.
The issue started around 17:30 UTC.
Our team is actively working on producing a fix at the moment.
More information to follow.

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