Outage in Trulioo

Trulioo Portal - Global - Login errors after resetting password

Resolved Major
January 19, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

On January 18, 2023, Trulioo has received reports that some users are receiving an error attempting to login following resetting their password. We have identified the cause to an incorrect link being presented after reset and are working to have this issue resolved as quickly as possible. If you are completing or have recently completed a password reset and are unable to login, please point your browser to https://portal.trulioo.com and use your newly reset password to allow a successful login. There is no impact to customer's ability to run verifications. We will provide an update once new information becomes available.
Components affected
Trulioo Ireland Trulioo Australia Trulioo United States
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/19/2023 10:21PM

This issue has now been resolved.

IDENTIFIED over 1 year ago - at 01/19/2023 06:55PM

On January 18, 2023, Trulioo has received reports that some users are receiving an error attempting to login following resetting their password. We have identified the cause to an incorrect link being presented after reset and are working to have this issue resolved as quickly as possible.

If you are completing or have recently completed a password reset and are unable to login, please point your browser to https://portal.trulioo.com and use your newly reset password to allow a successful login.

There is no impact to customer's ability to run verifications.

We will provide an update once new information becomes available.

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