Outage in Tuff Shed

IM-303 Customer payment email link is broken

Resolved Major
November 07, 2023 - Started 6 months ago - Lasted about 23 hours
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

Customers are receiving an error when clicking the payment link in emails. We're investigating this issue now.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/08/2023 01:20PM

This incident has been resolved. Contact IT Support if you have further issues.

MONITORING 6 months ago - at 11/07/2023 08:02PM

Chargent implemented a fix and customers are reporting success when trying to make payments. Please instruct customers to try again and contact IT Support if issues persist.

INVESTIGATING 6 months ago - at 11/07/2023 05:26PM

Chargent is continuing to investigate this issue. We will update as soon as they provide additional information.

INVESTIGATING 6 months ago - at 11/07/2023 02:45PM

Customers are receiving an error when clicking the payment link in emails. We're investigating this issue now.

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