Outage in Tuff Shed

IM-333 Configurator not loading in Salesforce or on websites (tuffshed.com, 888tuffshed.com)

Resolved Major
May 16, 2024 - Started 12 months ago - Lasted 1 day
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

Some users are seeing an error in Salesforce when trying to access the configurator. We're investigating this now.
Components affected
Tuff Shed KBMax (Product Configurator)
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/17/2024 07:40PM

This incident has been resolved. Contact IT Support if you continue to have issues.

MONITORING 12 months ago - at 05/17/2024 01:04PM

Testing indicates the configurator is now loading as expected, we will continue to monitor.

INVESTIGATING 12 months ago - at 05/16/2024 08:47PM

We're continuing to investigate this issue with KBMax. If you're experiencing problems loading the configurator, please try disconnecting from wifi and running from your hot spot.

INVESTIGATING 12 months ago - at 05/16/2024 07:58PM

The configurator is not loading in Salesforce, on tuffshed.com, or 888tuffshed.com. This is due to an outage within KBMax/Epicor. Their team is aware of the issue and are investigating.

INVESTIGATING 12 months ago - at 05/16/2024 07:13PM

Some users are seeing an error in Salesforce when trying to access the configurator. We're investigating this now.

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