Outage in Tuff Shed
IM-400 Configurator will not load
Resolved MajorIncident Report
We're investigating an issue where the configurator will not load for retail sales or within Service Connect.
Components affected
Tuff Shed KBMax (Product Configurator)Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 04/22/2025 05:46PM
This incident is resolved. Contact IT Support if you continue to have issues with accessing the configurator.
MONITORING
12 months ago - at 04/22/2025 03:38PM
Epicor's team released a fix and we're seeing success with users being able to use the configurator. Please try launching the configurator again and contact IT Support if you're continuing to have issues.
IDENTIFIED
12 months ago - at 04/21/2025 05:13PM
We have identified a potential cause for this issue in the Epicor/KBMax system and are working with the vendor to resolve the problem. The issue appears to be occurring in certain geographical areas only, and we currently do not have any work arounds.
INVESTIGATING
12 months ago - at 04/18/2025 02:20PM
Our team is continuing to investigate this issue.
INVESTIGATING
12 months ago - at 04/17/2025 02:47PM
We're investigating an issue where the configurator will not load for retail sales or within Service Connect.
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