Outage in Tuff Shed

IM-400 Configurator will not load

Resolved Major
April 17, 2025 - Started 12 days ago - Lasted 5 days
Official incident page

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Outage Details

We're investigating an issue where the configurator will not load for retail sales or within Service Connect.
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 04/22/2025 05:46PM

This incident is resolved. Contact IT Support if you continue to have issues with accessing the configurator.

MONITORING 7 days ago - at 04/22/2025 03:38PM

Epicor's team released a fix and we're seeing success with users being able to use the configurator. Please try launching the configurator again and contact IT Support if you're continuing to have issues.

IDENTIFIED 8 days ago - at 04/21/2025 05:13PM

We have identified a potential cause for this issue in the Epicor/KBMax system and are working with the vendor to resolve the problem. The issue appears to be occurring in certain geographical areas only, and we currently do not have any work arounds.

INVESTIGATING 11 days ago - at 04/18/2025 02:20PM

Our team is continuing to investigate this issue.

INVESTIGATING 12 days ago - at 04/17/2025 02:47PM

We're investigating an issue where the configurator will not load for retail sales or within Service Connect.

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