Outage in Tuff Shed

IM-403 Home Depot payment portal is down

Minor
April 29, 2025 - Started about 8 hours ago
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

Multiple Home Depot locations are reporting issues with OrderUp such as taking payments, modifying orders, or seeing payments posting to orders. Additionally there may be a delay in payments being reflected, and you may see errors such as "Error processing your order (HXXXX-XXXXXX) An error occurred." Please do not try to process the payment again and if possible direct the customer to complete the order in the store until the issue is corrected on the The Home Depot side.
Latest Updates ( sorted recent to last )
IDENTIFIED about 8 hours ago - at 04/29/2025 08:22PM

Multiple Home Depot locations are reporting issues with OrderUp such as taking payments, modifying orders, or seeing payments posting to orders. Additionally there may be a delay in payments being reflected, and you may see errors such as "Error processing your order (HXXXX-XXXXXX) An error occurred." Please do not try to process the payment again and if possible direct the customer to complete the order in the store until the issue is corrected on the The Home Depot side.

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