Outage in Tuff Shed

IM-403 Home Depot payment portal is down

Resolved Minor

April 29, 2025 - Started 11 months ago - Lasted about 21 hours
Official incident page

Incident Report

Multiple Home Depot locations are reporting issues with OrderUp such as taking payments, modifying orders, or seeing payments posting to orders. Additionally there may be a delay in payments being reflected, and you may see errors such as "Error processing your order (HXXXX-XXXXXX) An error occurred." Please do not try to process the payment again and if possible direct the customer to complete the order in the store until the issue is corrected on the The Home Depot side.

Components affected

Tuff Shed 888tuffshed.com / Service Connect

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 04/30/2025 05:04PM

Our team has confirmed this issue is resolved and users are able to successfully process payments. Please contact IT Support if you have further issues.

IDENTIFIED 11 months ago - at 04/29/2025 08:22PM

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