Outage in Tuff Shed

IM-332 Document packets are not generating

Resolved Major
May 08, 2024 - Started 10 months ago - Lasted 2 days
Official incident page

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Outage Details

Document packet generations are stuck on queuing. Conga is aware of the issue and investigating.
Components affected
Tuff Shed Document Services
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 05/10/2024 03:01PM

This incident is resolved. Conga recommends clearing your internet browser cache to ensure the fix is implemented. If you continue to have issues after clearing your cache, please contact IT Support.

MONITORING 10 months ago - at 05/09/2024 02:25PM

Conga implemented a partial fix and documents are being generated. Users may still see documents get stuck during the process. If this occurs, please wait a few minutes and then try to generate again.

IDENTIFIED 10 months ago - at 05/08/2024 11:03PM

Conga’s Team identified the issue and are working towards a a resolution.

INVESTIGATING 10 months ago - at 05/08/2024 08:04PM

Conga is continuing to investigate this issue.

INVESTIGATING 10 months ago - at 05/08/2024 05:04PM

Document packet generations are stuck on queuing. Conga is aware of the issue and investigating.

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