Outage in Tuff Shed

IM-318 Intermittent issues while processing orders

Resolved Minor
March 06, 2024 - Started 2 months ago - Lasted about 2 months
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

We are seeing intermittent issues while trying to process orders on websites and within Salesforce. Users may see the error message "AsyncApexExecution Limit exceeded error" when attempting to process an order. Our team is investigating this now.
Components affected
Tuff Shed Salesforce Platform
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 04/22/2024 09:07PM

This incident is resolved. Reach out to IT Support if you have further issues.

MONITORING 2 months ago - at 03/06/2024 09:34PM

We've implemented a fix and can see increased success with orders processing. We will continue to monitor the results.

IDENTIFIED 2 months ago - at 03/06/2024 07:13PM

The issue has been identified and we're working on a fix. In the meantime, some orders may continue to error out while processing.

INVESTIGATING 2 months ago - at 03/06/2024 05:11PM

We are seeing intermittent issues while trying to process orders on websites and within Salesforce. Users may see the error message "AsyncApexExecution Limit exceeded error" when attempting to process an order. Our team is investigating this now.

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