Outage in Twilio

Programmable Wireless API Returning Elevated HTTP 500 Error Rates

Resolved Minor
June 20, 2023 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing elevated HTTP 500 error rates from the Commands API. The elevated error rates may result in loss of failed commands. Client software should retry sending the commands from their end. Also, there might be high latency when loading Programmable Wireless pages via Console. Our engineering team is actively investigating the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Components affected
Twilio Programmable Wireless
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/20/2023 12:07PM

We have identified and redeployed the affected host. The issue has been resolved and is operating normally at this time.

MONITORING 11 months ago - at 06/20/2023 11:37AM

We have identified and redeployed the affected host. We are seeing recovery from the API errors and are monitoring closely for any changes. We will provide another update in 30 minutes or sooner once more information becomes available.

INVESTIGATING 11 months ago - at 06/20/2023 10:57AM

We are experiencing elevated HTTP 500 error rates from the Commands API. The elevated error rates may result in loss of failed commands. Client software should retry sending the commands from their end.

Also, there might be high latency when loading Programmable Wireless pages via Console. Our engineering team is actively investigating the issue. We will provide another update in 1 hour or sooner once more information becomes available.

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