Outage in Twilio

Super SIM Network Connectivity Issues

Resolved Minor
May 01, 2024 - Started 15 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SuperSIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/01/2024 09:48PM

We are no longer experiencing Super SIM Connectivity issues and service is operating normally at this time.

MONITORING 15 days ago - at 05/01/2024 07:49PM

We are now seeing recovery of the Super SIM connectivity issues. We are continuing to monitor for service stability. We will provide another update in 2 or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 05/01/2024 06:12PM

Since 09:09 pacific time, we are experiencing Super SIM connectivity issues. We observed ~5% of active data sessions on Super SIM being dropped, mostly affecting devices connected to the European internet breakout (de1.super). Our engineering team is actively working to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.

INVESTIGATING 15 days ago - at 05/01/2024 05:13PM

Since 09:09 pacific time, we are experiencing Super SIM connectivity issues. We observed ~5% of active data sessions on Super SIM being dropped, mostly affecting devices connected to the European internet breakout (de1.super). Our engineering team is actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

INVESTIGATING 15 days ago - at 05/01/2024 04:58PM

Our monitoring systems have detected a potential issue with SuperSIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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