Outage in Twilio

Issues with Toll-Free Numbers Provisioning

Resolved Minor
May 02, 2024 - Started 14 days ago - Lasted 7 days
Official incident page

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Outage Details

We've become aware of a potential issue with Toll-Free Numbers Provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio PHONE NUMBERS
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 05/09/2024 10:59PM

Engineers have reported that the Toll-Free Number provisioning issues have been resolved after our provider performed their fix earlier today. Provisioning for Toll-Free numbers is confirmed to be operating normally at this time. Thank you for your patience while we worked with our provider on a fix for this issue.

IDENTIFIED 10 days ago - at 05/07/2024 07:25PM

Engineers are continuing to observe an improvement today with the Toll-Free Number provisioning issues.
Our provider has advised they will release a fix for this issue the morning of 09 May 2024 PDT.
We will supply an update after the provider's release, and confirm final resolution. Thank you for your patience.

IDENTIFIED 13 days ago - at 05/03/2024 09:26PM

Our engineers found that there are still issues when attempting to provision Toll-Free Numbers. We can confirm that our team is still working to fix this issue. We will provide an update on May 6th at 11:00 PDT or as soon as more information becomes available.

MONITORING 13 days ago - at 05/03/2024 09:19PM

Our engineers found that there are still issues when attempting to provision Toll-Free Numbers. We can confirm that our team is still working to fix this issue. We will provide an update on May 6th at 11:00 PDT or as soon as more information becomes available.

MONITORING 13 days ago - at 05/03/2024 08:05PM

Provision of Toll-Free numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING 14 days ago - at 05/03/2024 07:34PM

Provision of Toll-Free numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 05/03/2024 11:49AM

Our engineers are still investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 16 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 05/03/2024 03:27AM

Our engineers are still investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 8 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 05/02/2024 11:47PM

Our engineers are still investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 4 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 05/02/2024 09:41PM

Our engineers continue investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 2 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 05/02/2024 08:41PM

Our engineers are currently investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 1 hour or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 05/02/2024 08:25PM

We've become aware of a potential issue with Toll-Free Numbers Provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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