Outage in Ultimate AI

Zendesk Support Automation partially affected due to elevated traffic

Resolved Major
March 20, 2023 - Started about 2 years ago - Lasted 40 minutes
Official incident page

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Outage Details

We're seeing certain bots receiving elevated traffic. We're investigating what causes this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/20/2023 04:18AM

All systems are operational again and we will keep monitoring the situation.

MONITORING about 2 years ago - at 03/20/2023 04:10AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 03/20/2023 04:09AM

The system is healthy again and we keep monitoring the situation.

IDENTIFIED about 2 years ago - at 03/20/2023 03:56AM

We mitigated the issue by deactivating the affected bot which receives elevated traffic.

INVESTIGATING about 2 years ago - at 03/20/2023 03:42AM

We're seeing certain bots receiving elevated traffic. We're investigating what causes this issue.

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