Outage in Ultimate AI

Chats / Dashboard intermittently not responsive

Resolved Major
November 27, 2023 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Chats are slow to response and fail at certain actions. Dashboard is timing out intermittently as well.
Components affected
Ultimate AI Zendesk Chat Ultimate AI Salesforce Ultimate AI Freshchat Ultimate AI Sunshine Ultimate AI LiveChat.com CRM Integration Ultimate AI Backend Integrations Ultimate AI Zendesk Support Automation Ultimate AI Giosg Automation Ultimate AI Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/27/2023 01:04PM

This incident has been resolved.

MONITORING 5 months ago - at 11/27/2023 12:07PM

Both dashboard and chats are now operational

IDENTIFIED 5 months ago - at 11/27/2023 11:57AM

Ultimate dashboard has resumed to be operational

IDENTIFIED 5 months ago - at 11/27/2023 11:39AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/27/2023 11:02AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/27/2023 10:28AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 11/27/2023 10:17AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 11/27/2023 10:13AM

Chats are slow to response and fail at certain actions.
Dashboard is timing out intermittently as well.

Latest Ultimate AI outages

3rd Party Incident - LiveChat - 2 days ago
Livechat integration - major outage - about 1 month ago
Dashboard sign in issues for some users - about 2 months ago
Some Zendesk chat bots are not operational - 2 months ago
LiveChat.com integration outage - 2 months ago

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