Outage in UpCloud

[US-NYC1 and US-CHI1]: 3rd-party Networking Issue

Resolved Minor
October 24, 2023 - Started 6 months ago - Lasted about 17 hours
Official incident page

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Outage Details

We have identified an ongoing 3rd-party network issue that may impact your connection to servers hosted in our New York and Chicago data center. The affected cloud servers or traffic routed here may experience instances of slow connections or become inaccessible. We are working to restore connectivity and resolve the situation as soon as possible.
Components affected
UpCloud US-CHI1: Network Connections UpCloud US-NYC1: Network Connections
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/25/2023 06:29AM

This incident is now resolved.

MONITORING 6 months ago - at 10/24/2023 11:37PM

We have restored normal network connectivity to all affected cloud servers and continue to monitor the situation.
If you are still unable to connect to your server, please contact our support at support@upcloud.com.
We apologise for the incident.

IDENTIFIED 6 months ago - at 10/24/2023 02:01PM

We have identified an ongoing 3rd-party network issue that may impact your connection to servers hosted in our New York and Chicago data center. The affected cloud servers or traffic routed here may experience instances of slow connections or become inaccessible.

We are working to restore connectivity and resolve the situation as soon as possible.

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