Outage in UpCloud

[UK-LON1] Storage backends issue

Resolved Minor
December 19, 2023 - Started 5 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We have identified an issue with certain parts of our storage backend system in UK-LON1. Impact will affect some storage performance and it will show as slowness or short hiccup. We don't recommend that you stop and start your server(s) at this time in UK-LON1 data centre. We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this. If you have any questions or concerns, please feel free to contact our 24/74 live support in our control panel.
Components affected
UpCloud UK-LON1: Storage Backends
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/20/2023 02:01AM

The incident has now been resolved. We apologize for the inconvenience and the disruption you have experienced. If you still experience issues, please contact us via live chat or email at support@upcloud.com.

MONITORING 5 months ago - at 12/19/2023 07:41PM

Most of the affected servers are back online and we are still working with a few remaining ones, and if any issues please contact our 24/7 support via our control panel, or via email at support@upcloud.com

IDENTIFIED 5 months ago - at 12/19/2023 02:41PM

We have identified the problem and we're working to bring affected servers back online as soon as possible.

IDENTIFIED 5 months ago - at 12/19/2023 11:02AM

We have identified an issue with certain parts of our storage backend system in UK-LON1. Impact will affect some storage performance and it will show as slowness or short hiccup.

We don't recommend that you stop and start your server(s) at this time in UK-LON1 data centre.

We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this.

If you have any questions or concerns, please feel free to contact our 24/74 live support in our control panel.

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