Outage in Vertex

Vertex Certificate Center Service Degradation

Resolved Minor
April 05, 2024 - Started 27 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Certificate Center
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 04/05/2024 07:37PM

This incident has been resolved. If you have any questions, please submit a ticket via the Vertex Community.

MONITORING 27 days ago - at 04/05/2024 06:31PM

A fix has been implemented to allow for the processing of backlogged sync jobs which is in progress now.

New sync jobs are processing as expected.

If you experience issues with newly generated jobs or do not see previously submitted jobs as completed, please submit a ticket via the Vertex Community.

IDENTIFIED 27 days ago - at 04/05/2024 05:31PM

The issue has been identified and a fix is being implemented. If you have any questions, please submit a ticket via the Vertex Community.

INVESTIGATING 27 days ago - at 04/05/2024 04:43PM

We are continuing to investigate the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

INVESTIGATING 27 days ago - at 04/05/2024 03:43PM

Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

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