Outage in Viedoc

Issues uploading files through new ViedocMe

Resolved Minor
September 28, 2023 - Started 8 months ago - Lasted 14 days
Official incident page

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Outage Details

Uploading files > 2MB fails through the new Viedoc Me interface. Uploading files less than 2MB works as expected. Uploading files in the old ViedocMe interface or the EDC works as expected. The issue has been identified and we are working on a fix.
Components affected
Viedoc Subject portal (Me) Viedoc Subject portal (Me) Viedoc Subject portal (Me)
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/12/2023 05:26PM

This issue is now resolved with the release of Viedoc 4.77.
Viedoc 4.77 was released on the production environments on the following dates:
- Japan 2023-10-06
- Europe 2023-10-09
- China 2023-10-12

IDENTIFIED 8 months ago - at 10/02/2023 04:08PM

The fix has been implemented and will be released in Viedoc 4.77. As soon as Viedoc 4.77 is released file upload will work as expected in the new ViedocMe interface.

IDENTIFIED 8 months ago - at 09/28/2023 06:13PM

Uploading files > 2MB fails through the new Viedoc Me interface.

Uploading files less than 2MB works as expected.
Uploading files in the old ViedocMe interface or the EDC works as expected.

The issue has been identified and we are working on a fix.

Latest Viedoc outages

Viedoc - US - Disturbance with emails and SMS - 8 days ago
Account Recovery Timeline - 24 days ago
Viedoc 4 - Operational Disturbance - 24 days ago
Release of 4.78 on Japanese Instance - about 2 months ago
Release of 4.78 on EU Instance - 2 months ago

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