Outage in Viedoc

Account Recovery Timeline

Resolved Minor
April 23, 2024 - Started over 1 year ago - Lasted 4 months
Official incident page

Incident Report

When resetting the password for another users in Viedoc Admin, the account recovery link is valid only for 3 hours, instead of the expected 12 hours. To avoid issues due to this bug, please ensure that the users use the account recovery link within 3 hours from when the account was reset. If the account recovery link has not been used within 3 hours, the password will need to be reset again to trigger a new email. The user then again has a window of 3 hours to reset the password. The bug was introduced with the release of Viedoc 4.78. We are currently working on a fix to solve this issue and progress will be communicated here. If a user is resetting his/her own password from the login page, the account recovery link is still valid for 3 hours as expected.

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/03/2024 02:18PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 06/25/2024 03:15PM

Update of the issue per instance:

US instance: Solved 2024-06-19
EU instance: Solved 2024-06-25
JP instance: Solved 2024-08-27
CN instance: Pending release of Viedoc 4.79

IDENTIFIED over 1 year ago - at 05/17/2024 06:32AM

A fix for the issue has been implemented in Viedoc 4.79. Once Viedoc 4.79 has been released the account recovery link will again be valid for 12 hours.
More information about Viedoc 4.79 can be found here: https://www.viedoc.com/support/release-notes/

IDENTIFIED over 1 year ago - at 04/23/2024 10:52AM

When resetting the password for another users in Viedoc Admin, the account recovery link is valid only for 3 hours, instead of the expected 12 hours.
To avoid issues due to this bug, please ensure that the users use the account recovery link within 3 hours from when the account was reset. If the account recovery link has not been used within 3 hours, the password will need to be reset again to trigger a new email. The user then again has a window of 3 hours to reset the password. The bug was introduced with the release of Viedoc 4.78.

We are currently working on a fix to solve this issue and progress will be communicated here.

If a user is resetting his/her own password from the login page, the account recovery link is still valid for 3 hours as expected.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook