Outage in Viedoc
Account Recovery Timeline
Resolved MinorIncident Report
When resetting the password for another users in Viedoc Admin, the account recovery link is valid only for 3 hours, instead of the expected 12 hours.
To avoid issues due to this bug, please ensure that the users use the account recovery link within 3 hours from when the account was reset. If the account recovery link has not been used within 3 hours, the password will need to be reset again to trigger a new email. The user then again has a window of 3 hours to reset the password. The bug was introduced with the release of Viedoc 4.78.
We are currently working on a fix to solve this issue and progress will be communicated here.
If a user is resetting his/her own password from the login page, the account recovery link is still valid for 3 hours as expected.
Components affected
Viedoc Main portal (clinic/admin/designer) Viedoc Main portal (clinic/admin/designer) Viedoc Main portal (clinic/admin/designer)One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 09/03/2024 02:18PM
This incident has been resolved.
IDENTIFIED
over 1 year ago - at 06/25/2024 03:15PM
Update of the issue per instance:
US instance: Solved 2024-06-19
EU instance: Solved 2024-06-25
JP instance: Solved 2024-08-27
CN instance: Pending release of Viedoc 4.79
IDENTIFIED
over 1 year ago - at 05/17/2024 06:32AM
A fix for the issue has been implemented in Viedoc 4.79. Once Viedoc 4.79 has been released the account recovery link will again be valid for 12 hours.
More information about Viedoc 4.79 can be found here: https://www.viedoc.com/support/release-notes/
IDENTIFIED
over 1 year ago - at 04/23/2024 10:52AM
When resetting the password for another users in Viedoc Admin, the account recovery link is valid only for 3 hours, instead of the expected 12 hours.
To avoid issues due to this bug, please ensure that the users use the account recovery link within 3 hours from when the account was reset. If the account recovery link has not been used within 3 hours, the password will need to be reset again to trigger a new email. The user then again has a window of 3 hours to reset the password. The bug was introduced with the release of Viedoc 4.78.
We are currently working on a fix to solve this issue and progress will be communicated here.
If a user is resetting his/her own password from the login page, the account recovery link is still valid for 3 hours as expected.
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eTMF performance degradation on Europe server. - 3 months ago
Issues launching the TMF on the US instance - 7 months ago
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