Outage in Viedoc

Account Recovery Timeline

Minor
April 23, 2024 - Started about 2 months ago
Official incident page

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Outage Details

When resetting the password for another users in Viedoc Admin, the account recovery link is valid only for 3 hours, instead of the expected 12 hours. To avoid issues due to this bug, please ensure that the users use the account recovery link within 3 hours from when the account was reset. If the account recovery link has not been used within 3 hours, the password will need to be reset again to trigger a new email. The user then again has a window of 3 hours to reset the password. The bug was introduced with the release of Viedoc 4.78. We are currently working on a fix to solve this issue and progress will be communicated here. If a user is resetting his/her own password from the login page, the account recovery link is still valid for 3 hours as expected.
Components affected
Viedoc Main portal (clinic/admin/designer) Viedoc Main portal (clinic/admin/designer) Viedoc Main portal (clinic/admin/designer)
Latest Updates ( sorted recent to last )
IDENTIFIED 28 days ago - at 05/17/2024 06:32AM

A fix for the issue has been implemented in Viedoc 4.79. Once Viedoc 4.79 has been released the account recovery link will again be valid for 12 hours.
More information about Viedoc 4.79 can be found here: https://www.viedoc.com/support/release-notes/

IDENTIFIED about 2 months ago - at 04/23/2024 10:52AM

When resetting the password for another users in Viedoc Admin, the account recovery link is valid only for 3 hours, instead of the expected 12 hours.
To avoid issues due to this bug, please ensure that the users use the account recovery link within 3 hours from when the account was reset. If the account recovery link has not been used within 3 hours, the password will need to be reset again to trigger a new email. The user then again has a window of 3 hours to reset the password. The bug was introduced with the release of Viedoc 4.78.

We are currently working on a fix to solve this issue and progress will be communicated here.

If a user is resetting his/her own password from the login page, the account recovery link is still valid for 3 hours as expected.

Latest Viedoc outages

Viedoc - US - Disturbance with emails and SMS - about 1 month ago
Viedoc 4 - Operational Disturbance - about 2 months ago
Release of 4.78 on Japanese Instance - 3 months ago
Release of 4.78 on EU Instance - 3 months ago
Release of 4.78 on China Instance Ongoing - 3 months ago

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