Outage in Viedoc
Sporadic email failures on EU production server
Resolved MinorIncident Report
Emails triggered from EDC actions in Viedoc has been failing sporadically on the EU production instance since approximately 9AM CEST 2025-09-02. No other instances are affected. Investigations are ongoing.
Components affected
Viedoc Main portal (clinic/admin/designer)
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/03/2025 02:27PM
Since approximately noon CEST, emails triggered from the EDC has been delivered as expected.
MONITORING
about 1 month ago - at 09/03/2025 11:25AM
A fix has been implemented and emails are now being sent as expected. We will continue to monitor the situation.
IDENTIFIED
about 1 month ago - at 09/03/2025 08:49AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 09/02/2025 01:56PM
Emails triggered from EDC actions in Viedoc has been failing sporadically on the EU production instance since approximately 9AM CEST 2025-09-02. No other instances are affected. Investigations are ongoing.
Latest Viedoc outages
Viedoc Reports: Issue with long labels in xptv8 exports in custom reports - about 2 months ago
Intermittent network disturbance to reach the Chinese instance - about 2 months ago
eTMF performance degradation on Europe server. - 3 months ago
Issues launching the TMF on the US instance - 7 months ago
Operational disturbance observed on the European instance - 8 months ago
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