Outage in Viedoc
Sporadic email failures on EU production server
Resolved Minor
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Outage Details
Emails triggered from EDC actions in Viedoc has been failing sporadically on the EU production instance since approximately 9AM CEST 2025-09-02. No other instances are affected. Investigations are ongoing.
Components affected
Viedoc Main portal (clinic/admin/designer)Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/03/2025 02:27PM
Since approximately noon CEST, emails triggered from the EDC has been delivered as expected.
MONITORING
13 days ago - at 09/03/2025 11:25AM
A fix has been implemented and emails are now being sent as expected. We will continue to monitor the situation.
IDENTIFIED
13 days ago - at 09/03/2025 08:49AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
14 days ago - at 09/02/2025 01:56PM
Emails triggered from EDC actions in Viedoc has been failing sporadically on the EU production instance since approximately 9AM CEST 2025-09-02. No other instances are affected. Investigations are ongoing.
Latest Viedoc outages
eTMF performance degradation on Europe server. - about 2 months ago
Issues launching the TMF on the US instance - 6 months ago
Operational disturbance observed on the European instance - 7 months ago
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