Outage in Viedoc
Batch upgrade after form revision clears data in repeating item groups on EU and US instances
Resolved MinorIncident Report
After the Viedoc 4.95 release, when a revision is applied to a form containing a repeating item group, and a user upgrades the form from the landing page, data previously entered in the repeating item group is cleared.
The issue is occurring on the EU and US training and production instances. Investigation is ongoing.
Until further information is known, we advise all customers to refrain from applying revisions requiring form upgrades on forms containing repeating item groups.
Components affected
Viedoc Main portal (clinic/admin/designer)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/17/2026 10:40AM
Hotfix 4.95.1 has been released on the EU training and production instances. The incident is now resolved on all instances.
IDENTIFIED
about 1 month ago - at 06/16/2026 02:45PM
Hotfix 4.95.1 has been released on the US training and production instances. The incident is resolved on those instances.
The hotfix will be deployed to EU training and production instances tomorrow.
IDENTIFIED
about 1 month ago - at 06/10/2026 11:31PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 06/10/2026 06:32PM
After the Viedoc 4.95 release, when a revision is applied to a form containing a repeating item group, and a user upgrades the form from the landing page, data previously entered in the repeating item group is cleared.
The issue is occurring on the EU and US training and production instances. Investigation is ongoing.
Until further information is known, we advise all customers to refrain from applying revisions requiring form upgrades on forms containing repeating item groups.
Latest Viedoc outages
Temporary operational disturbance observed on the Chinese instance - about 1 month ago
Issues with randomization configuration approval and legacy medical coding tool on EU and US instances - 2 months ago
Operational disturbance observed on the European instance - 3 months ago
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