Outage in Viedoc
Issues with randomization configuration approval and legacy medical coding tool on EU and US instances
Resolved MinorIncident Report
After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances:
- Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected.
- WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected.
We are working on a fix for these issues.
Components affected
Viedoc Main portal (clinic/admin/designer)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 05/11/2026 09:54AM
This incident was resolved this morning with the release of hotfix version 4.94.1 on both the EU and US instances.
IDENTIFIED
3 days ago - at 05/08/2026 08:22AM
A hotfix is currently being prepared and will be deployed to both our EU and US instances. Based on preliminary timelines, we expect this release to go out on Monday, May 11.
IDENTIFIED
4 days ago - at 05/07/2026 06:34AM
After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances:
- Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected.
- WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected.
- Intermittent failures in Designer, where users are unexpectedly logged out, are affecting certain users.
We are working on a fix for these issues, and the Designer issue is currently under investigation.
IDENTIFIED
5 days ago - at 05/06/2026 09:48AM
After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances:
- Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected.
- WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected.
We are working on a fix for these issues.
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