Outage in Viedoc

Issues launching the TMF on the US instance

Resolved Major
March 26, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

There are currently issues accessing the TMF on the US training (clinictraining.us.viedoc.com) and US production instance (clinic.us.viedoc.com). No other instances are affected. Investigations are ongoing.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/26/2025 10:59PM

This incident has been resolved and users on the US training and production instance can now launch the TMF as expected again.

INVESTIGATING 7 months ago - at 03/26/2025 09:12PM

There are currently issues accessing the TMF on the US training (clinictraining.us.viedoc.com) and US production instance (clinic.us.viedoc.com). No other instances are affected. Investigations are ongoing.

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