Outage in Viedoc

Issues launching the TMF on the US instance

Resolved Major
March 26, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

There are currently issues accessing the TMF on the US training (clinictraining.us.viedoc.com) and US production instance (clinic.us.viedoc.com). No other instances are affected. Investigations are ongoing.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/26/2025 10:59PM

This incident has been resolved and users on the US training and production instance can now launch the TMF as expected again.

INVESTIGATING about 2 months ago - at 03/26/2025 09:12PM

There are currently issues accessing the TMF on the US training (clinictraining.us.viedoc.com) and US production instance (clinic.us.viedoc.com). No other instances are affected. Investigations are ongoing.

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