Outage in Viedoc
Delay in email delivery on EU instances
Resolved MinorIncident Report
Between 13:22 CET and 14:12 CET on 25 November 2025, Viedoc did not send any emails from the EU training and production instance due to a service disruption. The issue was identified and fully resolved at 14:12 CET, after which email processing resumed as normal.
All emails triggered during the affected period have been queued and will be delivered.
The incident was caused by a malfunction at one of our subprocessors.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/26/2025 09:08AM
The queue had been fully processed at around 5.30 PM CET on 2025-11-25.
MONITORING
5 months ago - at 11/25/2025 02:16PM
The email queue is currently being processed, and messages are being delivered, although with a temporary delay.
MONITORING
5 months ago - at 11/25/2025 01:31PM
Between 13:22 CET and 14:12 CET on 25 November 2025, Viedoc did not send any emails from the EU training and production instance due to a service disruption. The issue was identified and fully resolved at 14:12 CET, after which email processing resumed as normal.
All emails triggered during the affected period have been queued and will be delivered.
The incident was caused by a malfunction at one of our subprocessors.
Latest Viedoc outages
Issues Generating the User Administration Log - 5 months ago
Delay in email delivery on US and EU instances - 5 months ago
Sporadic email failures on EU production server - 8 months ago
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