Outage in Viedoc

Delay in email delivery on EU instances

Resolved Minor
November 25, 2025 - Started 22 days ago - Lasted about 20 hours
Official incident page

Incident Report

Between 13:22 CET and 14:12 CET on 25 November 2025, Viedoc did not send any emails from the EU training and production instance due to a service disruption. The issue was identified and fully resolved at 14:12 CET, after which email processing resumed as normal. All emails triggered during the affected period have been queued and will be delivered. The incident was caused by a malfunction at one of our subprocessors.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal)

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 11/26/2025 09:08AM

The queue had been fully processed at around 5.30 PM CET on 2025-11-25.

MONITORING 21 days ago - at 11/25/2025 02:16PM

The email queue is currently being processed, and messages are being delivered, although with a temporary delay.

MONITORING 22 days ago - at 11/25/2025 01:31PM

Between 13:22 CET and 14:12 CET on 25 November 2025, Viedoc did not send any emails from the EU training and production instance due to a service disruption. The issue was identified and fully resolved at 14:12 CET, after which email processing resumed as normal.

All emails triggered during the affected period have been queued and will be delivered.

The incident was caused by a malfunction at one of our subprocessors.

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Viedoc Reports: Issue with long labels in xptv8 exports in custom reports - 4 months ago

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