Outage in Viedoc
Sporadic failures with text message delivery in some European countries
Resolved MinorIncident Report
We have received reports of intermittent delivery failures affecting text messages sent to numbers with country codes +31 (Netherlands), +32 (Belgium), +33 (France), and +44 (United Kingdom). An investigation is currently underway together with the subproccessor.
The default SMS sender is changed from a phone number to "Viedoc" to reduce the risk of texts being treated as spam.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 12/09/2025 12:20PM
Since 10.30 CET today text messages are delivered as expected to numbers with country codes previously listed.
INVESTIGATING
8 days ago - at 12/09/2025 09:37AM
We have received reports of intermittent delivery failures affecting text messages sent to numbers with country codes +31 (Netherlands), +32 (Belgium), +33 (France), and +44 (United Kingdom). An investigation is currently underway together with the subproccessor.
The default SMS sender is changed from a phone number to "Viedoc" to reduce the risk of texts being treated as spam.
Latest Viedoc outages
Issues Generating the User Administration Log - 12 days ago
Delay in email delivery on US and EU instances - 16 days ago
Delay in email delivery on EU instances - 22 days ago
Sporadic email failures on EU production server - 4 months ago
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