Outage in Viedoc

Sporadic failures with text message delivery in some European countries

Resolved Minor
December 09, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We have received reports of intermittent delivery failures affecting text messages sent to numbers with country codes +31 (Netherlands), +32 (Belgium), +33 (France), and +44 (United Kingdom). An investigation is currently underway together with the subproccessor. The default SMS sender is changed from a phone number to "Viedoc" to reduce the risk of texts being treated as spam.
Components affected
Viedoc Main portal (clinic/admin/designer) Viedoc Subject portal (Me)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/09/2025 12:20PM

Since 10.30 CET today text messages are delivered as expected to numbers with country codes previously listed.

INVESTIGATING about 1 month ago - at 12/09/2025 09:37AM

We have received reports of intermittent delivery failures affecting text messages sent to numbers with country codes +31 (Netherlands), +32 (Belgium), +33 (France), and +44 (United Kingdom). An investigation is currently underway together with the subproccessor.

The default SMS sender is changed from a phone number to "Viedoc" to reduce the risk of texts being treated as spam.

Latest Viedoc outages

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Delay in email delivery on EU instances - about 2 months ago
Sporadic email failures on EU production server - 5 months ago
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