Outage in Viedoc
Delay in email delivery on US and EU instances
Resolved MinorIncident Report
Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.
The incident is caused by a malfunction at one of our subprocessors.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal)Need to monitor Viedoc outages?
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 12/02/2025 08:21AM
The queue had been fully processed at around 9.20 PM CET on 2025-12-01. Since that time emails have been delivered without delay.
MONITORING
16 days ago - at 12/01/2025 01:46PM
The email queue is currently being processed, and messages are being delivered, although with a temporary delay.
IDENTIFIED
16 days ago - at 12/01/2025 01:10PM
Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.
The incident is caused by a malfunction at one of our subprocessors.
Latest Viedoc outages
Issues Generating the User Administration Log - 12 days ago
Delay in email delivery on EU instances - 22 days ago
Sporadic email failures on EU production server - 4 months ago
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