Outage in Viedoc
Issues Generating the User Administration Log
Resolved MinorIncident Report
The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.
Components affected
Viedoc Main portal (clinic/admin/designer) Viedoc Main portal (clinic/admin/designer) Viedoc Main portal (clinic/admin/designer)Need to monitor Viedoc outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 12/16/2025 03:18PM
This issue has been resolved with the release of Viedoc 4.90.1, which was deployed to all production instances on 2025-12-16.
The User Administration Log (Excel) and Log of Users and Roles (PDF) can now be generated as expected, including for studies containing more than 100 users.
IDENTIFIED
about 2 months ago - at 12/09/2025 08:30AM
A fix has been developed and is currently undergoing testing. The fix is planned to be deployed as a hotfix.
IDENTIFIED
2 months ago - at 12/05/2025 12:25PM
The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.
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