Outage in Viedoc

Issues Generating the User Administration Log

Resolved Minor
December 05, 2025 - Started 12 days ago - Lasted 11 days
Official incident page

Incident Report

The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.
Components affected
Viedoc Main portal (clinic/admin/designer) Viedoc Main portal (clinic/admin/designer) Viedoc Main portal (clinic/admin/designer)

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 12/16/2025 03:18PM

This issue has been resolved with the release of Viedoc 4.90.1, which was deployed to all production instances on 2025-12-16.

The User Administration Log (Excel) and Log of Users and Roles (PDF) can now be generated as expected, including for studies containing more than 100 users.

IDENTIFIED 8 days ago - at 12/09/2025 08:30AM

A fix has been developed and is currently undergoing testing. The fix is planned to be deployed as a hotfix.

IDENTIFIED 12 days ago - at 12/05/2025 12:25PM

The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

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