Outage in Viedoc

eTMF performance degradation on Europe server.

Resolved Minor
July 23, 2025 - Started 3 months ago - Lasted 2 days
Official incident page

Incident Report

There have been reports of degraded eTMF performance (slow load times) on the Europe server. The root cause is currently under investigation.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/25/2025 01:32PM

After 24 hours of monitoring, this issue has been resolved after completion of maintenance aimed at correcting networking issues. Proactive monitoring will continue. Thank you for your patience in this matter.

INVESTIGATING 3 months ago - at 07/23/2025 03:17PM

There have been reports of degraded eTMF performance (slow load times) on the Europe server. The root cause is currently under investigation.

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